What This FAQ Actually Covers
We built this FAQ around the questions we get most, not a generic checklist. It's split into how your wallet moves money in and out, how your account behaves across phone and desktop, and what to do when a session or payment doesn't look right. If you're topping up before a Cricket PowerPlay session or checking why an OTP hasn't landed, the
answer should be here rather than buried in a longer terms document. We keep the language plain because most of you are reading this on a phone between other things, not sitting down to study a manual. Where a detail depends on your bank or wallet provider rather than us, we say so directly instead of guessing. bKash, Nagad and Rocket each
have their own confirmation flow, and we've noted where that matters below. If your question isn't covered here, our support channels handle the rest.
- bKash
- Nagad
- Rocket